Redway HR - Outsourced HR Services | Training and Development | Leadership Training | HR Leadership Solutions | Hertfordshire

CASE STUDY

Elevating Efficiency and Performance: TariffTel’s Transformative HR Overhaul

TariffTel are the unrivalled experts in precision customs classification. Their software as a service solution is the highest standard in…

Redway HR - Brand Marks-54

We highly recommend Redway to any business looking to establish or improve their HR practices. Their professional approach and dedication have made a significant impact on our operations and employee satisfaction.

Jed Jones, Head of Operations
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TariffTel are the unrivalled experts in precision customs classification. Their software as a service solution is the highest standard in customs classification. A unique system that simplifies jargon, provides unbeatable accuracy, duty rate assurance and cost savings.

Trusted by many well-known high street brands, trade compliance and accurate classification means their clients’ business can operate as efficiently as possible when moving goods across borders.

Project 1: Defining the HR Agenda

With a recent change in the senior leadership and gaps identified in HR practices, Redway were brought in to define a human resource agenda to support the company in its goals to become larger and more sustainable.

Project 2: Retained, Proactive Outsourced HR Support for HR Project Plan Delivery

With a transformative HR project plan in place, resources were required to develop and implement the deliverables, working closely with the senior leadership to ensure tailored and appropriate solutions and full engagement from teams.

Solution

Project 1: Defining the HR Agenda

Knowing that engagement from the leadership team is essential to any HR initiative, we suggested we facilitate a leadership day with People as its focus. We proposed that the day be geared towards creating an action plan which would become the HR Project Plan for the coming year.

We worked closely with the Directors to agree an appropriate outline for the day and make sure that all attendees understood the purpose in advance and could participate fully.

The agenda covered a leadership framework, team facilitation around the people infrastructure, teaching and group work on change management and communication, and finally action planning and prioritising.

Project 2: Retained, Proactive Outsourced HR Support for HR Project Plan Delivery

Redway designed, delivered and implemented the following transformative HR during 2023, working closely with the senior leadership.

  • Consistent and appropriate recruitment processes clearly mapped
  • Consistent and compliant contracts of employment in place for new hires
  • Job descriptions for existing roles defined
  • Pay and benefit benchmarking of existing roles carried out
  • Audit of right to work documentation carried out
  • Employee handbook introduced, including brand new policies such as expenses, hybrid working and enhanced maternity/paternity packages
  • Onboarding and induction process developed and implemented
  • Employee engagement survey conducted
  • Probation review framework developed and implemented
  • Skills matrix for leadership team implemented, and training needs identified
  • Training delivered on the following topics: GDPR, Growing High Performing Teams, Performance Management, The Role of Leader, Developing Great Teams, Effective Recruitment.

 

In addition to the deliverables, Redway also carried out some additional projects including a team restructure, some employee relations work and successfully recruited into a number of technical and support vacancies including the Director of IT and Infrastructure.

Results

Project 1: Defining the HR Agenda

  • Leadership team day delivered
  • All participants involved and engaged in deciding the HR Project Plan for the coming months
  • Items on the transformative HR Project Plan prioritised and planned for the year ahead

Project 2: Retained, Proactive Outsourced HR Support for HR Project Plan Delivery during 2023

  • A streamlined recruitment process that saves money, ensures equality and addresses unconscious bias
  • Lower cost recruitment and higher quality recruits sourced
  • Increased clarity and transparency around responsibilities, expectations and HR processes
  • Improved quality of induction, aiming for quicker performance in the role and higher retention rates
  • Reduced risk of penalties due to right to work documentation being up to date
  • Reduction in inappropriate expenses being claimed, saving the company money
  • Improved structure allowing the company to focus on its key aims
  • Building a reputable employer brand with third parties to attract the best candidates
  • Peace of mind and a sounding board for the senior leadership
Redway HR - Outsourced HR Services | Training and Development | Leadership Training | Hertfordshire

Just a note to say thank you for the support Jenny and Bronwyn have given me in the last 2 weeks. The circumstances have been very “difficult” and “sensitive” in parts and I can say with hand on heart that without your team’s support, things could have had a drastically different outcome.

They have shown nothing other than complete professionalism and have steered me in the right direction where the situation has proved testing and I was out of my depth. Please pass on my thanks to both Jenny and Bronwyn. They are a credit to you.

James Long

Director, Resolute Dog Security